Visitor Safety Advice
We've been working hard to make sure that we can continue to operate safely and are following all of the up to date Covid-19 social distancing guidelines and recommendations.
Please note that as Government covid guidelines change, we may alter our procedures accordingly. We endeavour to keep this page as up-to-date as possible, but if you have any further queries or concerns you can contact us at [email protected]
Thank you to everyone who has supported Park Theatre to date, we ask for your continued support, patience and understanding as we implement the new safety measures outlined below. We welcome your feedback.
Booking a Ticket
Contactless Tickets: All our tickets will now be issued as e-tickets with QR barcodes, which can be shown on your smartphone/ tablet or printed at home. Paper tickets will no longer be available. There is no need to go to box office – you can head straight to the auditorium and one of our ushers will scan your ticket.
- Park200 reserved seating: some performances have socially distanced 'bubble' seating. For these shows, the seats will be sold in pre-set group sizes as seen on the seating plan.
- Park90 unreserved seating: ushers and front of house staff will allocate your seating on arrival. Please wait to be seated.
Advance Booking Recommended: We recommend tickets are booked in advance, either on the website or over the phone.
Accessibility: If you have an access need and require additional assistance in booking, please email our box office team on [email protected]
Book with confidence: We endeavour to give customers freedom and peace of mind and as such we have relaxed our exchange and cancellation policy.
If we are forced to cancel a performance, you are entitiled to an exchange, to receive a credit note, or to receive a full refund of the face value of the tickets to your payment card.
If you cannot attend a performance due to a positive Covid case, or if you or a member of your party have to self-isolate, you have the option to:
- transfer the affected tickets to another available performance free of charge
- request a credit note to be used on another performance
- request a full refund (up to 24 hours before the start of the performance).
Please email [email protected] if you need help managing your booking.
Ahead of your Visit
Feeling Unwell? It is important that you do not come to the theatre if you or anyone in your group:
- is infected with COVID-19, or are showing any symptoms
- has experienced symptoms of COVID-19 in the last 10 days
- has been in close proximity to anyone who has experienced symptoms in the last 10 days
- has been instructed to self-isolate or are awaiting a COVID-19 test result
Face coverings: Bring a face covering which you are legally required to wear at all times inside the venue, except for when drinking (for as briefly as possible) unless medically exempt.
Be prepared for changes in temperature: To keep a good flow of air through the building we will be using our air conditioning system to full effect, which may make the building and the auditorium colder than usual. Please bring extra layers as required.
Travel: Consider your travel options in advance and try to cycle or walk to the theatre where possible. Please make sure you arrive at the theatre in good time. Please be advised that there is little to no parking available and restrictions apply in the local area.
Pack Light: Limit the number of unnecessary items you bring to the theatre. We don’t have a cloakroom or bag storage facilities and large bags can’t be taken into the auditorium.
During your visit
Arrive in good time: The auditorium doors will open 30 minutes before the performance starts.
Wear a face covering: Mask wearing is a legal requirement. Please put your face covering on before entering the building and we ask that you wear it for the duration of your visit unless you are medically exempt.
Welcome: Upon arrival there will be a team member to help answer questions and point people in the right direction.
Sanitise Your Hands: We will have hand sanitiser available as you enter and in key locations across the building
Contactless payments: We ask customers to make contactless payments (without cash) wherever possible.
Latecomers: Please note for reasons of health and safety and audience enjoyment we cannot admit latecomers. We are unable to offer exchanges or refunds on tickets for latecomers.
Inside the Theatre
Keep Socially Distant: During your visit we ask that you maintain a safe distance from anyone outside your party at all times.
Inside the auditorium: Please be aware you may need to leave your seats in the auditorium to allow other patrons to pass safely at a social distance
Face Coverings: Face coverings are a legal requirement and must be worn in your auditorium seat during the performance unless you are medically exempt.
Follow The Routes: There will be extra guidance on how to move around the theatre and patrons may be required to wait it designated areas if queues are too long. Please maintain social distancing.
After the Show
Staggered Exit: We will be asking everyone to leave the auditorium in groups to help with social distancing. Please stay in your seat at the end of the performance and wait until one of our team directs you to leave.
Frequently Asked Questions
I had a booking for the Jan – Jul 2020 season that may be unresolved
Due to the temporary closure of Park Theatre due to the impact of COVID-19 (coronavirus), all productions in our Jan – Jul 2020 season have unfortunately been cancelled. If you had tickets to a production you will have been contacted by a member of our box office team to arrange a donation, credit note or refund. We endeavoured to contact all customers, however if we were unable to reach you then you will have been issued a credit note to the equivalent value of your original booking. Credit notes will be valid for one year from Park Theatre’s reopening. If you have any queries about cancelled bookings, please email [email protected]
Thank you to all customers who were able to donate part, or all, of their tickets to Park Theatre to help us stay afloat during these tough times. For all those who kindly donated, we have added a complementary one year Key Keeper membership to your account, the benefits of which include priority booking.
When can I book tickets/ when will Park Theatre reopen?
The best way to stay up to date on Park Theatre’s reopening plans is to follow us on social media: Facebook, Instagram & Twitter. You can sign up to Park Theatre’s newsletter via the form at the bottom of our web page to receive updates when they become available. The easiest way to book tickets is online.
A show I booked for has been cancelled – can I have a refund?
If your production is unable to go ahead for any reason due to the pandemic, you will be entitled to a full refund. Alternatively, we can issue a credit note into your Park Theatre account to be used on a future performance. As a small charity with no regular public funding we also welcome ticket donations for those who are able to.
I, or a member of my party, has tested positive for Covid-19, what should I do?
If you, or a member of your party, has tested positive for Covid-19 in the 14 days prior to your performance, you may not attend. Please contact the box office on [email protected] and we will re-book you into a later date, issue a credit note or refund. The exchange fee will be waived in this instance.
I have a credit note or gift voucher on my Park Theatre account – will I still be able to use it when you re-open?
Gift vouchers and credit notes are valid for one year from the point of activation. We will reset credit note start dates to be valid from one year from reopening. If you are worried that your credit note or gift card has expired during 2020, please contact the box office and we will be happy to extend the end date to make up for lost time. Your credit note will appear as a payment type when you log in to your account online to book a ticket.
Can I make a donation to the theatre?
Park Theatre is a registered charity (number 11372230) that does not receive regular government or Arts Council funding. The easiest way to help ensure the future of Park Theatre is to donate to our Park Life Fund HERE. Thank you for your support!
I am a Park Keeper – will my membership renew automatically? How can I renew?
If you are a Park Keeper and your membership is set to automatically renew (for example on Direct Debit), this will continue as normal. However, once we reopen, we will arrange to extend your membership to match any period of closure so that you are in receipt of a full 12 months of benefits. If you would like to support Park Theatre by becoming a Keeper today, please click here. Thank you to all of our Park Keepers and donors – your contributions matter more than ever at this especially difficult time.